Review invoices

Thatch debits your connected bank account twice each month:

• On the first of the month: Thatch platform fees for each employee with active coverage.
• Mid-month: Employee healthcare costs, including eligible health expense payments if that benefit is enabled. Note that your first healthcare bill is generated in the month before coverage begins.

You can see your invoices in the Billing section of the Thatch dashboard. To view Thatch’s billing reporting:

1. Click on the bill you wish to review.
2. Review the summary and line items presented in the dashboard.
3. Click Download to select the CSV Report or the Invoice PDF.

Thatch platform fees

The monthly Thatch platform fee is for each employee with active coverage. You are only charged for employees who enroll in benefits on Thatch.

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If you offboard an employee after the invoice finalizes, Thatch returns those costs as a credit in your next invoice, unless the insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. has already billed for the upcoming month.

If your company is tax-exempt, share your sales tax exemption documents with support@thatch.com to have the taxes removed from your platform fee invoice.

Employee healthcare costs

Thatch bills for the full premiumpremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month. for each employee, not just your employee health budget. Any amount in excess of an employee's budget can be deducted from their paycheck.

If you allow employees to use their remaining budget for eligible health expenses, those costs are billed after they happen (they are billed in arrears). For example, if an employee used $20 of their health budget in August, that appears on the September invoice.

These fields are included in your healthcare costs bill:

Item	Description
Pre-payment for next month’s insurance coverage	The amount that Thatch expects to pay or has already paid for the employees' upcoming coverage month.
Payment for this month’s insurance coverage	Back payments for coverage that wasn't billed in previous months. This appears if an employee enrolls after the 13th of the month.
Changes in this month’s insurance coverage	Includes factors like new dependents, moving, or canceling plans, and insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. refunds that cause costs to change.
Eligible health expenses (if leftover budget spend enabled)	Eligible health purchases made by your employees since the previous invoice. These are only billed after a purchase is made.

Invoice statuses

You can view the payment status of each invoice from the Billing section of your dashboard by clicking into a specific invoice. You may see any of the following statuses:

• Paid: the invoice was successfully processed
• Payment processing: the payment is in progress
• Pending: the payment hasn’t been initiated yet
• Scheduled: the payment is scheduled for a future date
• Payment failed: the payment didn’t go through — contact support@thatch.com for steps to resolve the issue
• Disputed: the payment is under dispute — a disputed invoice shows as Disputed rather than Paid
• Credited: a credit has been applied to the invoice

If you have any issues with a payment, contact support@thatch.com.

Billing schedule for healthcare costs

Your healthcare invoice is finalized and emailed on the 13th, and the ACH debit is initiated one business day later. Depending on your bank, you’ll see funds withdrawn in 1–3 business days.

When one invoice covers multiple months

This happens when a new employee enrolls after that cycle’s invoice is already finalized. You’ll see this appear as a “Change in [Month] Insurance Coverage” line alongside your regular premiumpremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month. charge — this reflects a timing difference, not a billing error.

For example:

• An employee enrolls on August 20
• Their plan costs $800, and coverage begins September 1
• Because they enrolled after the August billing cycle ran, their September premiumpremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month. wasn’t included in that invoice
• Your September 13 invoice, billed for October coverage, includes both September’s and October’s premiumspremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month. ($1,600 total)
• After that, you’ll see one month’s premiumpremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month. charge per invoice ($800), as usual

When healthcare costs are split across months

If employees enroll more than a month before coverage starts — for example, during November and December for January 1 coverage — your healthcare costs are spread across those enrollment months, even though coverage hasn't started yet.

For example, employees enrolling before November 13 will be in your November 15 invoice; those who enroll after will be in your December 15 invoice.

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Insurance companies require upfront “binder” payments as we submit employee enrollments. To make sure your employees’ coverage isn’t interrupted, Thatch pays these binder payments as they come due, then invoices you for that amount on your next bill.

Billing after an employee leaves

As soon as you know the date that an employee will become benefits-ineligible, offboard them in Thatch. If Thatch hasn’t yet paid the carrier for the next month, that amount is automatically credited back to you on your next invoice.

Depending on when you offboard an employee, Thatch may have already paid the carrier for the next month’s premiumpremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month.. If that happens:

• The employee is responsible for requesting that the insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. refund the payment to the same payment method on file.
• If the insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. successfully processes and returns that refund to Thatch, it’s automatically credited to your next invoice. If the carrier doesn’t issue a refund, the billed amount remains unchanged.

See Offboarding ineligible employees for important information about timely termination of benefits.

Billing for eligible expenses after the end of the year

After each plan year ends, employees have a 90-day run-out period — through March 31 of the following year — to submit reimbursement requests and supporting documentation for eligible health expenses from that plan year.

After Thatch processes those expenses, you may see line items for the prior plan year alongside current-year activity on your invoices. Your final close-out bill for the prior plan year is typically your April invoice.