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Create your account

If you're new to Thatch, complete the steps below to create your account. Where a step needs more explanation, you'll find a link to detailed documentation.

1. Choose an employee health budget​

From the Welcome page, Thatch will guide you through entering your employee details (or uploading a census) and sharing your benefits goals so you can fine-tune your employee health budget.

How you define the health budget determines your employee’s benefits experience on Thatch. Review Choose an employee health budget to learn about benefit strategies.

When you’re pleased with the employee health budget, continue to create your Thatch account.

2. Add your company details​

Add your email, set a password, and agree to the terms and conditions. From this point onward, you can log in to your Thatch account and pick up where you left off.

When you create a Thatch account, you’ll be asked to provide information about your company:

  • Legal business name
  • Physical address where your business is located
  • Business structure (such as an LLC or corporation)
  • Industry
  • Employer Identification Number (EIN)

After you’ve submitted the information listed above, Thatch will reach out via email if additional documents are necessary to finish up the verification process.

3. Configure payroll and pay schedules​

Thatch uses your pay schedule to calculate deductions for employees whose health plan costs more than their budget. To ensure Thatch correctly matches your pay schedule, visit Configure payroll.

4. Connect your bank account​

Link your company's bank account to pay your employee healthcare costs and the Thatch platform fees.

Thatch partners with Plaid to securely verify your bank account. As part of the process, you'll see the option to connect the account automatically by logging into your bank, or manually by adding your details and receiving a $0.01 deposit. Thatch provides clear instructions in both cases.

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Thatch invoices you for next month’s healthcare costs on the 13th of each month, and for your platform fees on the first of each month that employees have active coverage. See Review invoices to learn more about invoicing and billing schedules. Then read Process payroll deductions to understand how you’ll reconcile costs.

Once in your dashboard, complete the task to Authorize ACH codes with your bank to ensure that Thatch debits are approved by your bank.

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When you finish adding your bank account information, you’ll land on your dashboard homepage. This is where you’ll find essential tasks, important dates, and reports. Review carefully to make sure you complete all key steps before inviting employees to their benefits.

5. Provide additional business information​

Thatch is required to verify the identity of individuals who play important roles in your business. These fall into two main groups:

  • Ownership: anyone who holds (either directly or indirectly) a 25%+ ownership stake in the business.
  • Control: someone who exercises significant control over the company’s decision making, management, or day-to-day operations. This can include the CEO, President, CFO, Head of Business, or anyone performing similar functions.

Inviting key owners and controlling officers​

  1. From your homepage, click the Provide additional business information task and provide contact details for each individual when prompted:

    • Full legal name
    • Work email address
    • Title or role

    Once you’ve identified everyone, each key owner and officer receives an email from hello@thatch.com with a link to complete verification.

  2. Key owners and an individual with significant control verify their identity by submitting:

    • Full legal name
    • Home address
    • Date of birth
    • Tax Identification Number (either Social Security Number or Individual Taxpayer Identification NumberIndividual Taxpayer Identification Number A tax processing number issued by the IRS to individuals who are not eligible for a Social Security Number (SSN). ITINs are used for federal tax reporting purposes and may be accepted in place of an SSN when enrolling in certain health insurance plans.)
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    This information must be submitted before you invite employees.

This is a one-time process, and you won't need to repeat it next year. However, Thatch may ask you for additional information to complete verification, or to confirm the information is current in the future. Additionally, if there are changes to your business information or key owner details after your initial verification, you'll need to provide that updated information to us in a timely manner.

6. Add administrators to your Thatch account​

You can add additional team members to the Thatch account in your Settings. These administrators will receive the same notifications from Thatch and have the same permissions as the account creator.

7. Cancel your previous insurance​

Be sure to notify your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. that you wish to terminate coverage effective the last day before Thatch benefits begin.