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Ask Thatch

Ask Thatch is a support tool inside the Thatch dashboard that answers your benefits questions and connects you to licensed advisors. To use Ask Thatch, look for the purple help icon in the lower-right corner of the dashboard.

The Ask Thatch dashboard widget

Questions about health insurance​

Ask Thatch can help with questions about:

  • How to set up or navigate your Thatch account
  • Understanding your Thatch balance and how it can be used
  • Comparing health insurance plans available to you
  • Enrolling in or changing your coverage
  • Qualifying life eventsqualifying life event A change in life—such as marriage, birth, or loss of other coverage—that may allow employees to change benefits mid-year. (QLE) and when you can make plan changes
  • Qualifying medical expenses (QME) and reimbursements
  • Medicare eligibility and onboarding

Get help selecting a plan​

To schedule time with our licensed concierge team:

  • Tell Ask Thatch you want to schedule time with an advisor, or
  • Click Help & support in the lower-left corner of the dashboard and select I need help choosing between plans

For everything else​

Tell Ask Thatch what you need and a member of our support team will reach out by email. You can also contact support directly at support@thatch.com.