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Create your insurance company account

Your Thatch dashboard is where you manage your employer‑funded benefits. Your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. account is where you access plan‑specific tools such as Member ID cards, provider directories, and claims information.

After enrolling in a plan through Thatch, you should create your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. account.

Connect with your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider.​

Once your enrollment is processed, your Thatch dashboard usually shows:

  • The chosen insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. name and plan name
  • Your Member ID or Subscriber ID, when made available to Thatch by the insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider.
  • A tailored checklist you should read carefully and complete

Use this information to connect with your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider.. The basic flow is:

  1. In the Thatch dashboard, view your plan details.
  2. Search online for your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider.'s website.
  3. On the insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider.'s website, create an account using your identifying information (often your Member ID, date of birth, and ZIP code) or sign in if you already have an account.
  4. Confirm that your new coverage appears correctly.

Your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. may also send you an email or letter with welcome information and instructions for creating your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. account.

What to expect from your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. account​

Once your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. account is active, you can use the insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider.'s website to:

  • View and download digital Member ID cards
  • Request physical Member ID cards
  • Search for in‑network providers
  • Review claim decisions and explanations of benefits
info

When you select a plan through Thatch, Thatch pays the monthly premiumpremium The monthly amount paid to maintain health insurance coverage, regardless of whether any services are used that month. (unless otherwise called out on the dashboard). But your insurance companyinsurance company The company that provides insurance coverage. Also called an insurance provider. may still send billing notices. You can safely ignore those notices (or forward them to support@thatch.com if you have questions).

Next steps​

At this point you should have completed everything necessary, but go through the checklist just to be sure.